FAQ’s
Do you ship internationally?
Currently, we only deliver within the United Kingdom. International shipping is not available at this time.
What are the shipping costs?
Shipping is completely free for all orders within our delivery areas. No additional shipping fees apply.
How long does delivery take?
Orders are typically processed within 2–3 business days (Monday to Friday).
Delivery usually takes 7–14 business days. Shipping is carried out Monday through Friday.
Can I return my order?
Yes. You can return items within 30 days of receipt, provided they are in their original condition and meet our return policy requirements.
You can find full details in our Returns & Refund Policy.
Do you offer exchanges?
No, we do not offer direct exchanges at this time.
How do I return an item?
Returns are accepted by post only.
Please request the return address from us by email before sending your package.
We do not provide prepaid return labels – return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once we have received and inspected your return, your refund will be processed within 14 days to your original payment method.
How can I track my order?
As soon as your order is shipped, you will receive an email with your tracking number.
You can check the status of your order anytime on our Track Order page.
How can I contact customer service?
Email: info@orlaset.com
Phone: +44 7453 353478
Customer Service Hours:
Mo.–Fr.: 08:00 - 18:00
Sat.–Sun.: 10:00 - 16:00
(GMT+00:00 – London Time)
We aim to respond to all emails within 24 hours.