Privacy Policy

Last updated: 10 September 2025

Orlaset operates this store and website, including any related information, content, features, tools, products, and services to provide you with a tailored shopping experience (the “Services”). Our store is powered by Shopify technology, which enables us to offer the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make purchases through them, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand how we collect, use, and disclose your information as described below.

Personal Information We Collect and Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified so it can no longer be linked to you. Depending on how you use the Services and where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from them):

  • Contact details: name, address, billing address, shipping address, phone number, and email address.

  • Financial details: credit/debit card and account numbers, payment card data, financial account details, transaction details, payment methods, payment confirmations, and other payment data.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as past transactions.

  • Communications with us: information you provide when you contact customer support or otherwise communicate with us.

  • Device information: details about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information: details about your interactions with the Services, including how and when you use or navigate them.

Sources of Personal Information

We collect personal information from:

  • You directly: for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide information.

  • Automatically through the Services: from your device when you use our products or services or visit our websites, including via cookies and similar technologies.

  • Service providers: when we work with vendors that operate certain technology or process personal information on our behalf.

  • Our partners or other third parties.

How We Use Personal Information

Depending on your interactions with us and the parts of the Services you use, we may use your personal information for:

  • Providing, tailoring, and improving the Services: to perform our contract with you, process payments, fulfill orders, remember your preferences and interests, send account-related notices, handle purchases, returns, exchanges, or other transactions, create and maintain your account, manage shipping, and enable reviews and a personalized shopping experience (including recommending products related to your past purchases).

  • Marketing and advertising: to send marketing, advertising, and promotional communications via email, SMS, or postal mail, and to display online ads for our products or services on the Services or on other sites—e.g., based on items you purchased, added to cart, or other activity in the Services.

  • Security and fraud prevention: to authenticate your account, provide secure payments and purchases, detect, investigate, and respond to potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and safeguard our Services. If you register an account, you are responsible for keeping your credentials secure. We strongly discourage sharing your username, password, or other credentials.

  • Communicating with you: to provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship with you.

  • Legal reasons: to comply with applicable laws or respond to lawful processes (including requests from law enforcement or government authorities), conduct investigations or participate in civil discovery, handle actual or potential disputes, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • Service providers (including Shopify): vendors that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • Business and marketing partners: to perform marketing services and show you advertising. For example, we use Shopify to deliver personalized advertising using third-party services based on your online activity across merchants and websites. Our partners will use your data in line with their own privacy disclosures. Depending on where you live, you may have rights to opt out of sharing for personalized ads or cross-context behavioral advertising.

  • With your direction or consent: for example, to ship products or when you use social media widgets or third-party login integrations.

  • Affiliates / corporate group: within our corporate family.

  • Business transactions and legal compliance: in connection with a merger or bankruptcy; to comply with law (including subpoenas, search warrants, or similar requests); to enforce our terms or policies; and to protect and defend the Services, our rights, your rights, or others’ rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve them. Information provided through the Services will be transferred to and shared with Shopify and third parties (which may be located outside your country of residence) to provide services to you. To secure, develop, and improve our business, we use certain advanced Shopify features that include data from your interactions with our Store, with other merchants, and with the Shopify platform. For those purposes, Shopify is the controller of your personal information and is responsible for handling your requests to exercise your rights related to Shopify’s use of your information.
To learn more about how Shopify uses personal information and the rights you may have, please see Shopify’s Consumer Privacy resources. Depending on your residence, you may exercise your data rights with Shopify via their Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites and other online platforms operated by third parties. When you navigate to sites not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide in public or semi-public areas—including on third-party social media platforms—may be visible to other users of the Services and/or those platforms, without limitations on use by us or the third party. Linking does not by itself constitute our endorsement of content or of the owners/operators of such platforms.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information to us, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” (as those terms are defined under applicable law) the personal information of individuals under 16.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” Information transmitted to us may not be secure in transit. We discourage using insecure channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether it is needed to operate your account, provide the Services, meet legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and apply in certain circumstances; in some cases, we may deny a request as permitted by law.

  • Right of access/information: to obtain information about the personal data we hold about you.

  • Right to deletion: to request that we delete personal information we hold about you.

  • Right to correction: to request that we rectify inaccurate personal information.

  • Right to data portability: to receive a copy of your personal information and request its transfer to a third party in certain cases.

  • Communications preferences: you may opt out of promotional emails at any time via the unsubscribe option in our messages. We may still send non-promotional emails (e.g., about your account or orders).

UK/EEA residents: subject to local exceptions and limits, you may also have the following rights:

  • Object to or restrict processing: to ask us to stop or limit processing for certain purposes.

  • Withdraw consent: where we rely on consent, you may withdraw it at any time; this does not affect the lawfulness of processing prior to withdrawal.

You can exercise these rights where indicated in the Services or by contacting us using the details below. To learn more about how Shopify processes your data and your rights in relation to Shopify’s processing, visit privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. As permitted by law, we may need to verify your identity before acting on your request. Where allowed, you may authorize an agent to submit requests on your behalf. Before accepting an agent’s request, we will require proof of authorization and may ask you to confirm your identity directly. We will respond within the time period required by applicable law.

Complaints

If you have concerns about how we process your personal data, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority.

International Data Transfers

We may transfer, store, and process your personal information outside your country of residence.
When transferring personal information outside the European Economic Area or the United Kingdom, we rely on recognized data-transfer mechanisms such as the European Commission’s Standard Contractual Clauses (or UK-approved equivalents), unless the destination country has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the “Last updated” date, and notify you of material changes as required by law.

Contact Information

Brand name: Orlaset
Company name: AKULIABUHTA LLP
Adress: STONEY WORKS 8 STONEY LANE
LONDON
UNITED KINGDOM SE19 3BD
Сompany registration number: OC454936

E-Mail: info@orlaset.com
Phone Number: +44 7453 353478

Working hours:
Monday – Friday: 08:00 – 18:00 GMT
Saturday – Sunday: 10:00 – 16:00 GMT